Colorado’s attorney general requested the U.S. Department of Transportation on Tuesday to take a look at complaints that Frontier Airlines didn’t refund the cost of flights canceled due to the coronavirus outbreak and then made it virtually not possible for people to use vouchers for other flights during the pandemic.
In a sales letter to Transportation Secretary Elaine Chao, Attorney General Phil Weiser mentioned his office had gotten more than 100 complaints from Colorado and twenty nine other states about the Denver-based low price carrier since March, over any company.
People said that Frontier refused to issue them your money back when flights had been canceled because of the pandemic, that Weiser mentioned violated department laws that refunds are actually thanks even when cancellations are actually because of to circumstances beyond airlines’ management. Other people who received vouchers for use on succeeding flights after voluntarily canceling their travel plans were unable to redeem them. Some were rejected with the airline’s site and were not able to extend the 90-day time limit for using them or even had been limited to utilizing the vouchers on just one flight, he published. Still individuals that sought guidance with the airline’s customer care line were recorded on hold for several hours and were disconnected regularly, he said.
Weiser said that the Department of Transportation was in the very best spot to explore the complaints and said it should issue fines of up to $2,500 per violation when appropriate.
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Companies cannot be permitted to make the most of customers during this time and should be held accountable for unfair and deceptive conduct, he said in a statement.
Frontier said it’s stayed in total compliance with division rules and regulations regarding flight changes, cancellations and refunds.
Throughout the pandemic, Frontier Airlines has acted to great faith to care for the passengers of ours fairly and compassionately, the business said in a statement.
Complaints about obtaining refunds from airlines surged this particular spring. In May, Chao requested airlines to be as considerate and flexible as you can to the demands of passengers who face economic hardship.
In the department’s May air traveling consumer report, the most recent available, Frontier had the third highest fee of general issues, trailing Hawaiian Airlines as well as United Airlines. The report counts just complaints from buyers which go through the problems of filing a criticism with the division, not people who simply complain to an airline.